S-607-119
Held at the desk.
Sponsored by Margaret Hassan (D-NH)
What it does
This bill would require the Department of Veterans Affairs (VA) to establish an integrated project team focused on improving how VA health care appointments are scheduled. The team would be required to develop or continue developing a scheduling system that lets both staff and patients view available appointments, and to create a phone-based process allowing patients to speak with a scheduler directly. The VA would also be required to report to Congress on its progress and to explain in writing if any required objective cannot be implemented.
Who benefits
Veterans who use VA health care — approximately 9 million enrolled — particularly those who have experienced long waits or difficulty scheduling appointments. Veterans in rural or underserved areas who rely heavily on phone-based scheduling. VA administrative and clinical staff who currently use fragmented scheduling tools. Veterans with disabilities or limited digital access who would benefit from a telephonic scheduling option.
Who is hurt
Private-sector health IT vendors whose existing contracts or products may be displaced by a new VA-developed scheduling platform. VA staff who may face retraining burdens during the transition to a new system. Taxpayers who bear the cost of developing and maintaining a new scheduling infrastructure, particularly if the VA's Electronic Health Record Modernization Program — already over budget and behind schedule — experiences further integration complications.
Supporters argue
Supporters argue that scheduling failures have been a documented, persistent problem at the VA — most visibly exposed by the 2014 wait-time scandal, in which veterans died waiting for care while staff falsified records. They contend that a dedicated project team with clear objectives and mandatory congressional reporting creates accountability mechanisms that have been absent in prior reform efforts, and that integrating scheduling with the ongoing Electronic Health Record Modernization Program is a necessary step toward a functional, unified system.
Opponents argue
Opponents argue that the VA has already spent billions on scheduling and health IT modernization with limited results — the Electronic Health Record Modernization Program alone has faced repeated cost overruns and deployment failures — and that creating another project team without dedicated funding or enforceable deadlines risks repeating the same pattern. They contend that the bill's reporting requirements and waiver provisions give the VA too much flexibility to delay or abandon objectives without real consequence, making meaningful reform unlikely.